Last updated: May 23, 2026.
These Terms of Service ("Terms") govern your access to and use of the Retayned platform, website, and related services (collectively, the "Service") provided by Maniac Digital, LLC ("Retayned," "we," "our," "us"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.
You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
Retayned provides client relationship management tools including AI-powered retention scoring, communication signal analysis, health check assessments, suggested daily actions, a client relationship advisor ("Rai"), and related features. The Service is designed to help you manage and strengthen relationships with your own clients. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
The Service offers an opt-in integration with Google Calendar (read-only) and may offer additional opt-in integrations in future. Your use of any such integration is also subject to the terms and privacy policies of the third-party provider, and to the Google API Services User Data Policy where Google integrations are concerned (see our Privacy Policy, Section 5).
Ownership. You retain full ownership of all data you enter into the Service, including client information, relationship profiles, health check responses, billing records, notes, and any other content you provide ("Your Data"). We do not claim any intellectual property rights over Your Data.
License to Us. You grant Retayned a limited, non-exclusive, worldwide license to use, process, and store Your Data solely for the purpose of providing the Service to you and, in de-identified and aggregated form only, for improving the Service. This license terminates when you delete Your Data or your account.
You are the data controller. You are the data controller for any information you enter about your clients, and Retayned acts as your data processor. You represent and warrant that:
Data Portability and Deletion. You may export Your Data at any time while your account is active. You may delete individual client records, Rai conversations, or your entire account at any time. Retention and deletion timelines are described in the Privacy Policy. A Data Processing Addendum is available on request at privacy@retayned.com.
Indemnification for your representations. You agree to indemnify Retayned for any claim, regulatory action, or loss arising from your breach of the representations in this Section 3, including claims brought by your clients or by privacy regulators in connection with your processing of your clients' data.
Rai and AI Outputs. The Service includes AI-powered features, including the Rai advisor, retention scoring, archetype classification, Daily Sweep suggestions, and conversation scripts. These features are powered by third-party AI models accessed via API. AI-generated recommendations, scores, scripts, and suggestions ("AI Outputs") are provided for informational purposes only and do not constitute professional advice of any kind — including legal, financial, tax, or business advice.
No Guarantees. AI Outputs are generated based on the data you provide and may not be accurate, complete, or appropriate for your specific situation. You are solely responsible for evaluating and acting on AI Outputs. Retayned does not guarantee any specific business outcome, client retention rate, revenue result, or other outcome from using the Service or following AI Outputs.
No Training on Your Data. We do not use Your Data to train, fine-tune, or improve any third-party AI or machine learning models. Your Data is processed in real-time through the API to generate responses and is not retained by our AI providers beyond the duration of the API request, in accordance with their data processing agreements.
Aggregated, de-identified improvement. We reserve the right to use aggregated, de-identified patterns derived from Service usage to improve our own scoring logic, archetype library, and suggestion quality. This aggregated data cannot be used to identify you, your clients, or any specific account. This activity is not "model training" of any third-party AI model.
Rai Conversations. Rai may store recent conversation history against a client record so it can maintain context across sessions. You can delete these conversations at any time. We do not use the content of Rai conversations for any purpose other than providing the Service to you and, in de-identified and aggregated form, improving the Service as described above.
Human Oversight. You acknowledge that all actions taken based on AI Outputs are your own decisions. You should exercise your own professional judgment before acting on any recommendation provided by the Service, including before sending communications to clients, changing pricing, or terminating a client relationship.
Subscription Plans. The Service is offered on a subscription basis. Current pricing is displayed on our pricing page. Prices are subject to change with 30 days' notice. Subscription fees are non-refundable except as described below.
Subscription pricing. Retayned is offered on a flat monthly subscription basis across the plans described on our pricing page. The Team plan includes a set number of team seats; additional seats beyond the included allotment are charged at the per-seat rate shown on the pricing page in effect at the start of each billing period.
Free Trial. We may offer a free trial period. At the end of the trial, your subscription will begin automatically unless you cancel before the trial ends. We will notify you before charging.
Billing. Fees are billed on a recurring basis (monthly or annual, depending on your plan) through Stripe. You authorize us to charge your payment method on file for all applicable fees, including any additional seat charges on the Team plan.
Cancellation. You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until then. We do not provide prorated refunds for partial billing periods.
Refunds. If you are dissatisfied with the Service, you may request a refund within 14 days of your first paid subscription charge. Refund requests after 14 days are handled at our discretion.
You agree not to: use the Service for any unlawful purpose or in violation of any applicable law; upload or transmit malicious code, viruses, or harmful data; attempt to gain unauthorized access to the Service, other accounts, or our systems; interfere with or disrupt the Service or its infrastructure; resell, sublicense, or redistribute the Service without our written consent; use the Service to store or process data you do not have a lawful basis to process; enter special-category personal data (including health, biometric, or racial/ethnic data) about your clients unless you have a specific lawful basis and have notified us in advance; use automated tools (bots, scrapers) to access the Service except through our published APIs; or use the Service to harass, abuse, or harm any person, including by using AI Outputs to manipulate or coerce a client.
We reserve the right to suspend or terminate your account for violations of these terms, with notice where practicable.
The Service, including its design, code, features, documentation, branding, archetype library, scoring methodology, and all related intellectual property, is owned by Maniac Digital, LLC. You may not copy, modify, distribute, or create derivative works based on the Service without our written permission.
The Retayned name, logo, "Rai," and related marks are trademarks of Maniac Digital, LLC. You may not use our trademarks without prior written consent.
To the maximum extent permitted by law, Retayned and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, lost profits, loss of clients, loss of data, or business interruption, arising out of or related to your use of the Service — whether based on warranty, contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages.
Our total aggregate liability for all claims arising out of or related to the Service shall not exceed the greater of (a) the total amount you paid to us in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure; that AI Outputs will be accurate, reliable, or suitable for your needs; that any defects will be corrected; or that the Service will meet your specific requirements or expectations.
You agree to indemnify, defend, and hold harmless Retayned and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: your use of the Service; Your Data or your violation of any third party's rights (including claims brought by your clients); your violation of the representations in Section 3; your violation of these Terms; or any actions you take based on AI Outputs.
Retayned offers a separate Enterprise product with additional access surfaces, including a managed agent API. Use of the Enterprise product is governed by a separate agreement that may supersede or supplement these Terms. These Terms govern the self-serve Service unless an Enterprise agreement is in effect.
Either party may terminate these Terms at any time. You may terminate by canceling your subscription and deleting your account. We may terminate or suspend your access to the Service immediately, without prior notice, for conduct that we determine violates these Terms, is harmful to other users or the Service, or is otherwise objectionable.
Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination — including ownership, your representations in Section 3, warranty disclaimers, indemnification, and limitation of liability — shall survive.
These Terms are governed by the laws of the District of Columbia, United States, without regard to conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration administered in Washington, DC, except that either party may seek injunctive relief in any court of competent jurisdiction. You agree to resolve disputes on an individual basis and waive any right to participate in a class action.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Service, sending an email to your registered address, or through an in-app notification. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.
Entire Agreement. These Terms, together with the Privacy Policy and any applicable Data Processing Addendum or Enterprise agreement, constitute the entire agreement between you and Retayned regarding the Service.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
Assignment. You may not assign your rights under these Terms without our consent. We may assign our rights at any time without notice.
If you have questions about these Terms, contact us at:
legal@retayned.com
Maniac Digital, LLC
Washington, DC, United States